Really good post and outside of the free drinks, most of these should be doable. When you have to work for your customers it makes a difference. WRT state gaming it also has to do with gambling revenue being almost all of the state's GDP.

I am pretty sure this is a case of 1000+ casinos in Las Vegas versus MGM with the nearest competitor being an hour away. There's really no excuse for the poor drink service in particular and it's absurd it's been this bad since day 1 several years ago. Overall I agree with every one of your points though. Would like to get Archie approved while we're at it. On point #9: Any fundamental change like that needs to be approved by MD gaming commission. I suspect it's a function of greed/not being enough direct competition. I'm pretty sure it's illegal in VA, not 100% about MD. On point #5: I THINK state regulations prevent free alcoholic drinks from being given. I thought I heard that Vegas was trying to do something similar, but it sounds like it just hasn't been as widely enforced yet.

On point #1: I think this is due to regulation (most likely federal, but maybe state as well). Bathrooms are cleaner and actually have working faucets with water pressure and soap. Floor supervisors don't need to tally time drops every 30 minutes, freeing them up to do important stuff.ġ2. No limit holdem with a big blind ante is an approved game and regularly spread.ġ0. Poker tables have space underneath the table for players to put their legs.ĩ. If mandatory straddle is on, dealers allow players who miss straddles to post the live straddle including when buying the button, as they should.Ĩ. Food service is available at the table.ħ. Drinks are high quality and all complimentary including alcohol and Red Bull.Ħ. (This doesn't matter to me because I rarely order drinks, but I can confirm the lack of timely drink service makes the tourists very displeased.)ĥ. Cocktail servers are sufficiently staffed and circulate regularly. Hosts are super fast at filling empty seats.Ĥ. Players can call-in to wait list any game up to 2 hours in advance.ģ. The ban can easily be circumvented outside the casino.Ģ. The ban on doing this at MGMNH does nothing to prevent money laundering and only creates longer lines at the cashier and is an inconvenience. Players can freely exchange cash for chips in the poker room. Here's a list of some things that Vegas gets right and I would love to see changed at MGMNH:ġ. I forgot how much better the customer experience is in Vegas.

I am a regular in 5/10 NL at MGMNH and I recently spent some time playing poker in Vegas.

Mgm casino national harbormd